Coaster Stephan Full Over Full Bunk Bed in Gunmetal

Delivery Information

Standard Freight Delivery (FREE)
Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the delivery truck into your house. Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. This delivery method is the fastest delivery option. Normal shipping transit day is up to 7 business days.

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write ""PRODUCT DAMAGED"" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

White Glove Gold (additional $139):
Gold service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (Example: will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. Not available for RTA (Ready to Assemble) knock down furniture.

White Glove Platinum (additional $159):
Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (example: pieces will be screwed or bolted together, set pieces next to each other, on top of each other or minor bed assembly). The shipper will also remove and dispose of all packaging. Include up to 30 min of assembly and set up. Not available for RTA (Ready to Assemble) knock down furniture.

White Glove Platinum Plus (additional $249):
Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. Include up to 90 minutes of minor assembly and set up. Example: most dining chairs, tables, beds, desks will be fully assembled. Not available for RTA (Ready to Assemble) knock down furniture.

In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services. When your order arrives at the delivery agent closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 2- to 5-hour window, Monday through Friday during regular business hours. Saturday deliveries are not always possible.