Products that receive this rating are very rarely damaged in shipping. These products are well packaged and usually made from strong materials such as hardwood conference tables or steel bookcases, or are shipped with a premium delivery service. To receive this rating the product damage rate must be on the order of 1 in 500.
2 Bars
Products that receive this rating are rarely damaged in shipping. This includes most products with few fragile components including office desks, wood bookcases, and rolling file cabinets. As a result damage only occurs when the shipper is excessively rough on the package. To receive this rating the product damage rate must be on the order of 1 in 100.
3 Bars
Products that receive this rating do not typically get damaged in shipping. These are often pieces such as display cabinets or ergonomic chairs that are made from wood or steel but also have delicate glass or mechanisms. To receive this rating the product damage rate must be on the order of 2 in 100.
4 Bars
Products that receive this rating are sometimes damaged in shipping. These are products that are made with less sturdy components such as folding chairs or composite furniture, however they are usually still packaged effectively, and as a result damage only occurs when the shipper is rough on a package. To receive this rating the product damage rate must be on the order of 4 in 100.
5 Bars (frequent)
Products that receive this rating are occasionally damaged in shipping. Typically these are fragile products such as glass trophy cases and plastic printer stands or products that may not be packaged as securely. We will not carry furniture that is too often damaged in transit. To receive this rating the product damage rate must be on the order of 8 in 100.