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Ingwer Magnussen founded our company in 1931, in the town of Kitchener, Ontario. A cabinetmaker by trade and a craftsman and businessman at heart, Ingwer took the bold step of starting his own company when he was unable to find work during the Great Depression. Serving Canadian upholstery manufacturers, he created beautiful, intricately carved show wood for sofa frames, earning a reputation that allowed his young business to grow into a good-sized company. Over the years, Magnussen Home has continued to grow, expanding to become a global enterprise. Yet, we have maintained the core principles of a family-run business - trust, honesty and respect - as the foundation of our success.
Richard Magnussen, Ingwer's son, joined the company in 1970 at the age of 20. Focused on growing and expanding the family business, Richard guided Magnussen Furniture to the position of Canada's largest occasional table supplier. Building on this success, he founded Presidential Furniture, a division of Magnussen Furniture, in 1986, to serve the U.S. market. Trading as Magnussen-Presidential Furniture, the company kept a keen eye on detail and nurtured a corporate culture based on understanding its customers, as it became one of the most progressive occasional furniture suppliers in North America.
As the 20th Century came to a close, furniture manufacturers around the world began tapping into a huge growth opportunity. Among the first to take advantage of this opportunity, Magnussen-Presidential Furniture started importing from Asia in the late 1980s, a decade before this trend caught on in the broader furniture trade. The relationships, infrastructure and skills we developed during this ten-year period empowered us to provide our customers with beautifully designed, high quality, high value furnishings, delivered in lead times and at service levels that are unrivalled in the industry.
In 2002, Magnussen-Presidential Furniture became Magnussen Home. The addition of "Home" reflects who we are and what we offer as a company: fine furniture, designed for today's lifestyles and created by a family of craftsmen from around the world, to enhance the most important rooms in your home.
Our commitment to you, our customer, is to provide the best customer service available. We understand it can seem like a hassle to have something large shipped to you. That's why we have cultivated a system that is simple for the customer. We only partner with domestic delivery companies who are well-known experts in white-glove furniture delivery - by dealing with the best, we can provide the quickest delivery times, guarantee on-time delivery, and more than 99% of our orders are claim-free. We also offer 100% pre-inspection of all pieces prior to loading.
Our delivery agent removes the packaging and inspects every piece BEFORE delivery. This avoids any surprises that the customer would have been exposed to at time of delivery.
Most damage to furniture occurs in transit, where improperly protected, unsecured or improperly loaded merchandise can shift causing damage. Our delivery agents will blanket-wrap the order for the safest transportation possible to your home.
The delivery company provides a delivery window. The day before delivery a customer care staff will call with a four hour window and upon request, will provide a same day half hour or one hour call to alert the customer that the driver is on his way.
Our professional and polite uniformed drivers are fully trained to provide exceptional customer service. Our delivery teams are experienced in the movement of furniture and how to install the furniture. Likewise, our customer service representatives are available seven days per week to meet customers' special requests and to update any changes to delivery times. Customers can also access delivery information online to know the exact status of their furniture orders at all times.
White-Glove Home Delivery Services Include:
Our delivery agent will ask the customer to clear the area between the entryway and the room(s) in which they would like the furniture placed, as well as, the room itself be cleared out prior to our arrival. We also ask the customer to measure the pathways, stairways, etc. to make sure the furniture they have ordered can be easily placed into the location they choose. We require 3" of clearance on all sides of the furniture in order to make the placement without risk of damage to the customers home or furniture. This is communicated to the customer during the confirmation with the customer.