All of our products are new, undamaged, and never been used. Most of our products are in stock at the warehouse for fast shipment. You may cancel your order and receive a full refund before your order ships/arrives at our warehouse. If your order has already arrived at the shipping warehouse a 10% restocking fee will apply to your account.

If your order has already shipped, any cancellations will be considered "returns". Refunds are less shipping & handling for both ways at the buyer's expense. You can return the item within 7 days, all item must be in perfect condition and in the original packaging. You must notify us to obtain a Return Authorization#. Without RA#, your shipment will be refused. Actual freight cost may be much higher than the freight we charge you on the website. Please contact us for more information regarding specific actual quotes. Once we receive the return, we will refund your payment minus 10% restocking fee. The original freight cost will not be refunded. All items that are not properly packaged or damaged will be refused.

No returns if buyer has assembled product previously.

Our carrier will call you to schedule a time and date for delivery. If you choose to have curb-side delivery, trucking company will use a lift gate(additional charge) or assist you in bringing the merchandise off the truck. They are not allowed into the home and generally there is only one driver and he will not have dollies or tools necessary to move furniture. For curb side deliveries, please make all necessary arrangements to take possession of the furniture at the truck.

We ship right away but if demand exceeds our supply please allow 2 to 6 weeks for delivery!!!

The Delivery Company will notify you in advance of their arrival. We (warehousedirectusa.com.) will not guarantee or choose arrival date & time. Please be sure to have someone available to receive and inspect your merchandise. IF YOU ARE UNABLE TO COORDINATE YOUR SCHEDULE WITHIN 5 BUSINESS DAYS FROM THE TIME THEY CONTACT YOU FOR DELIVERY, STORAGE FEES MAY BE ASSESSED AND YOU WILL BE RESPONSIBLE FOR ANY AND ALL CHARGES THAT APPLY. If your order ships via Trucking Company, you will receive the carrier's website or telephone number and the tracking/PRO Number via email. You may check the status of your shipment by using the tracking/PRO Number online or by calling the freight terminal.

Most of the furniture that we carry arrives disassembled. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping MUST be noted on the delivery receipt or the insurance cannot be claimed - No Exceptions!!

It is imperative that you make a claim of any damage or defect immediately upon delivery by noting the problem on the carrier's Bill of Lading. Please verify that the correct item and number or cartons have been delivered, and inspect your furniture carefully while the delivery person is still at your home, before signing your delivery Bill of Lading receipt. You signature is your acknowledgment that your merchandise is satisfactory and is in order.

Any claim of damage that is not noted on the Bill of Lading is your responsibility to pursue directly with the Trucking Company. If you do not have time to inspect your shipment when the driver delivers it, it necessary to note on the delivery receipt any dents, dings , holes or damages to the outer packaging in the drivers presence.

If the shipment arrives damaged customer must refuse the damaged box(es) only. Please do not refuse the entire freight. If the whole freight is refused, re-delivery is required and charge may be billed to you from the shipping carrier. The replacement will be shipped for the damaged item but receiver must note the condition of the freight.

For the full refund due to the shipping damage is customer's responsibility to file a claim with shipping carrier.

If any item is refused for any reason at all, all freight charges incurred are not refundable and a 10% restocking fee will apply. Please see detailed information regarding shipping under shipping policy.