Our commitment to you, our customer, is to provide the best customer service available. We understand it can seem like a hassle to have something large shipped to you. That's why we have cultivated a system that is simple for the customer. We only partner with domestic delivery companies who are well-known experts in white-glove furniture delivery - by dealing with the best, we can provide the quickest delivery times, guarantee on-time delivery, and more than 99% of our orders are claim-free. We also offer 100% pre-inspection of all pieces prior to loading.
Our delivery agent removes the packaging and inspects every piece BEFORE delivery. This avoids any surprises that the customer would have been exposed to at time of delivery.
Most damage to furniture occurs in transit, where improperly protected, unsecured or improperly loaded merchandise can shift causing damage. Our delivery agents will blanket-wrap the order for the safest transportation possible to your home.
The delivery company provides a delivery window. The day before delivery a customer care staff will call with a four hour window and upon request, will provide a same day half hour or one hour call to alert the customer that the driver is on his way.
Our professional and polite uniformed drivers are fully trained to provide exceptional customer service. Our delivery teams are experienced in the movement of furniture and how to install the furniture. Likewise, our customer service representatives are available seven days per week to meet customers' special requests and to update any changes to delivery times. Customers can also access delivery information online to know the exact status of their furniture orders at all times.
Scheduled delivery appointment with customerTrained and uniformed delivery teamsPre-delivery inspection (except bed rails)The shipment will be brought into the home, unpacked and set up in your room of choice (Includes up to 45 minutes of minor assembly)Up or down 1 flight of stairs.
White-Glove Home Delivery Services Include:
Our delivery agent will ask the customer to clear the area between the entryway and the room(s) in which they would like the furniture placed, as well as, the room itself be cleared out prior to our arrival. We also ask the customer to measure the pathways, stairways, etc. to make sure the furniture they have ordered can be easily placed into the location they choose. We require 3" of clearance on all sides of the furniture in order to make the placement without risk of damage to the customers home or furniture. This is communicated to the customer during the confirmation with the customer.